Client Services Advisor

Vonage McLean, VA
Responsibilities

* Maintain and grow monthly recurring revenue for Vonage's most valued customers

* Own the customer experience with various cross-functional teams at Vonage, on behalf of the customer

* Ensure customer satisfaction: addressing technical demands and acting as solutions consultant

* Partner cross-functionally with support, professional services, and sales and marketing departments to create customer success that drives a positive customer experience and account growth

* Conduct regular, proactive business service reviews both onsite and remotely

* Solution selling into existing account base, introducing new products and services

Qualifications

* 3+ yrs. direct and verifiable enterprise-level customer success experience

* Possess unique blend of technical expertise and sales acumen wrapped in a strong customer-centric mentality

* Business-ready, solution-oriented mindset to understand and solve complex customer issues

* Experience and ability to interact with and influence C-level executives in person and remote

* Excellent presentation skills; including preparation, documentation and accurate follow up as needed

* Ability to lead, manage or influence both internal Vonage resources as well as customer resources to achieve successful outcomes