Shift Supervisor

Krispy Kreme Manassas, VA

Overview

Overview of Position: Team Leader is responsible for overseeing the entire shift and ensuring that all operations run smoothly & efficiently in the store.

Responsibilities

* Overseeing the proper performance of all store activities

* Training employees and ensuring that employees are working efficiently and effectively

* Maintaining adequate staff in retail and production positions

* Performing retail tasks as needed • Performing production tasks as needed

* Ensuring customers are being cared for properly • Model exceptional customer service skills for employees

* Handle difficult customer situations professionally

* Other duties as assigned Equipment Operation • Operate the POS system properly

* Operate equipment in the proper manner Safety and Sanitation

* Utilize proper cleaning techniques

* Comply with sanitation standards Related Skills

* Complete a processing schedule as needed

* Must be able to perform all essential store functions Leadership

* Perform as a team player

* Assist in training and development of Team Members

* Handle customer and employee complaints or concerns professionally

* Assist management with staff scheduling and team-building

* Supports Managers with training of new employees

* Model company standards and policies consistently

* Assist with execution of corporate initiatives (i.e. Marketing, HR policies and procedures) Other duties as assigned

Qualifications

* High school diploma or equivalent, preferred

* Must be 18 years of age or older

* Strong leadership, organizational, and communication skills

* Experience working with people and history of dependability

* Must have flexibility to work any day or shift as needed

* Must successfully pass a pre-employment background check and drug screening

Franchise Posting Instructions

Apply online at:

https://my.peoplematter.com/mja/mrkk/jobapp/GetbusinessUnits